Refund Policy

Refund Policy

Last Updated: February 2, 2025

At TeachAvenue.com, we strive to ensure that our learners are satisfied with their course purchases. However, we understand that sometimes a course may not meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. General Refund Policy

• Refunds are processed on a case-by-case basis and are subject to the terms outlined below.

• To request a refund, please contact our support team at [Insert Support Email] within the specified refund period (see Section 2).

2. Refund Eligibility

2.1 Refund Period

• Refund requests must be submitted within 7 days of the course purchase date.

• Refunds will not be issued for requests made after the refund period has expired.

2.2 Eligibility Criteria

To be eligible for a refund, you must meet one of the following conditions:

• The course content does not match the description provided on the course page.

• You are unable to access the course due to technical issues that we are unable to resolve.

• You have not completed more than 10% of the course content.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• If you have completed more than 10% of the course content.

• If you have downloaded or accessed a significant portion of the course materials.

• If the refund request is made after the 7-day refund period.

• If the course was purchased during a promotional or discounted period, unless otherwise stated.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our support team at [Insert Support Email] with your refund request. Include your name, email address, course title, and a brief explanation of why you are requesting a refund.

2. Review Process: Our team will review your request and may ask for additional information to determine eligibility.

3. Refund Decision: You will be notified of the refund decision within 5 business days. If approved, the refund will be processed within 10 business days.

5. Refund Methods

• Refunds will be issued to the original payment method used during the purchase.

• Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

6. Instructor Refund Policies

• Some instructors may have their own refund policies, which will be clearly stated on their course pages. In such cases, the instructor’s refund policy will take precedence over this general policy.

7. Disputes and Chargebacks

• If you are dissatisfied with a course, we encourage you to contact us directly to resolve the issue before initiating a chargeback with your payment provider.

• Unauthorized chargebacks may result in the suspension or termination of your TeachAvenue.com account.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: admin@teachavenue.com
Address: Cerritos, Brgy Santo Nino, Tugbok District, Davao City 8000 Philippines